WFN #35: A SideKick In The Pants

Same3Guys Words from Nerds

T-Mobile/Microsoft Lose All Data for SideKick Users
  • Last week Microsoft announced the loss of Hotmail passwords. This week, an even bigger problem as what should have been a routine maintenance upgrade caused the loss of data for all of the T-Mobile SideKick users. So just how safe is ‘the cloud’ anyway?

Software Patches

Time to update your software.
  1. Microsoft issues a critical patch for Windows 7 even before it’s official release date.
  2. Adobe patches 28 bugs in Acrobat and Acrobat Reader.
  3. A scary Snow Leopard bug that reportedly affects only a small number of users.
  4. The popular backup application, SuperDuper for Mac, released v2.6.2. It can double backup copy speeds, among other fixes.

DVDs near the end?

  • Others seem to agree with our assertions that DVDs may be near the end.

Nerd App of the Week

  • Red Laser (iTunes link) from Occipital. Very cool. Bar code scanning app with an impressive database of products.

T-Mobile’s Announcement to SideKick Users

Posted on the sidekick.com website…

T-MOBILE AND MICROSOFT/DANGER STATUS UPDATE ON SIDEKICK DATA DISRUPTION

Dear valued T-Mobile Sidekick customers:

T-Mobile and the Sidekick data services provider, Danger, a subsidiary of Microsoft, are reaching out to express our apologies regarding the recent Sidekick data service disruption. We appreciate your patience as Microsoft/Danger continues to work on maintaining platform stability, and restoring all services for our Sidekick customers.

Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low. As such, we wanted to share this news with you and offer some tips and suggestions to help you rebuild your personal content. You can find these tips at the T-Mobile Sidekick Forums (http://www.t-mobile.com/sidekick ). We encourage you to visit the Forums on a regular basis to access the latest updates as well as FAQs regarding this service disruption.

In addition, we plan to communicate with you on Monday (Oct. 12) the status of the remaining issues caused by the service disruption, including the data recovery efforts and the Download Catalog restoration which we are continuing to resolve. We also will communicate any additional tips or suggestions that may help in restoring your content.

We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers’ personal content. We also are considering additional measures for those of you who have lost your content to help reinforce how valuable you are as a T-Mobile customer.

We continue to advise customers to NOT reset their device by removing the battery or letting their battery drain completely, as any personal content that currently resides on your device will be lost.

Once again, T-Mobile and Microsoft/Danger regret any and all inconvenience this matter has caused.